Yes, the protective film is only used to prevent scratches during transportation. It should be torn off when using the machine to avoid affecting the appearance. It will not affect the operation of the machine if it is not torn off.

See the "Quick Guide" manual for details.

Yes

The charging pile should be placed on a flat and soft lawn as much as possible, and there should be at least 1.5m of straight-line distance in front and behind the charging pile without obstacles. The left side of the charging pile is placed in the work area. After fixing the ground nails and screws in place, connect the adapter and power it on.

No. The ground nails must be fully inserted into the grass. Inserting only part of it will affect the positioning effect of the machine.

It is recommended that the boundary line be connected from the black port, and then passed through the wire groove at the end of the charging pile for wiring, and finally connected to the red port. (As described in the quick guide); the machine can also work normally if it is connected from the red port and finally connected to the black port.

It is only a recommended spacing. The spacing can be adjusted according to the actual situation. If the boundary line cannot be close to the grass, you can add wire nails there to ensure that the boundary line is close to the ground so that it is not easily cut by the machine or cause tripping.

The PIN code is the password of the machine, which is used for anti-theft protection, preventing children from misoperating and meeting safety regulations. The machine will automatically enter the PIN code interface when it is turned on, and the machine cannot be controlled before it is unlocked; The default PIN code is 0000; Unlock through the buttons on the lawn mower, press the 'mow' button to enter odd digits, press the 'home' button to enter even digits, and press the ok button to confirm each digit.

Not suitable for land reclamation. If the grass is higher than 15cm, this machine cannot be used for land reclamation and mowing. This machine is suitable for lawns 7cm and below. The mowing effect will be reduced for lawns 7-15cm high.

The height of the grass cannot exceed 10cm. If it exceeds 10cm, other tools must be used to mow the grass. This machine is suitable for lawns 10cm and below.

The mowing effect will be reduced for lawns with grass higher than 10cm.

It is necessary to remove objects that do not support collision on the lawn and clean up stones and branches on the lawn.

1. Confirm whether the mower has completed a complete mowing. After all the mowing is completed and the recharge is successful, observe whether there are any missed cuts;

2. Confirm whether the missed cut position is blocked by objects. It is recommended to clear the obstacles and then perform a complete mowing again;

3. Confirm whether the missed cut position is too narrow for the mower to pass normally. In this case, it is normal for the mower to fail to pass normally;

4. Confirm whether the mower has any abnormalities during mowing, such as the main wheel is stuck or the machine is trapped. If such abnormal prompts appear, the mower will stop working and cannot continue mowing. It is recommended to check the components with fault prompts and perform a complete mowing after the problem is completely solved;

5. You can choose to mow in a cross pattern or fixed-point mowing to improve.

1. Confirm whether the set mowing height is appropriate. The height of the blade can be adjusted through the app. If the grass height exceeds 10cm, you need to use other tools to mow the grass first to make it lower than 10cm;

2. Confirm whether the blade is normal. If the blade becomes blunt, you can replace the blade and put it back for continued use. Our blades can be used on both sides. You can also replace a new blade;

3. Rotate the blade disc to confirm that the blade disc can rotate normally;

4. You can choose to mow in a cross pattern;

5. Pay attention to safety and avoid being cut by the blade.

According to laboratory test data, basically all heights of 3CM and below can pass normally. It is normal to be unable to pass beyond this height. It is also normal that the machine cannot pass through places that are too narrow.

1. Check whether the blade disc, main wheel, and universal wheel are entangled by foreign objects;

2. Check whether the machine is blocked by obstacles;

3. Check whether the machine is trapped, such as falling into a pit;

4. Clear the obstacles before starting mowing.

1. Press and hold the power button of the lawn mower for 15 seconds, then turn it off, and then restart the device to observe whether it is normal.

2. If the above troubleshooting still fails, please contact the customer service of the purchase channel for after-sales processing.

Clear the surrounding obstacles, fill the pit or isolate it with a boundary line.

After shutting down the device, check whether the blade is off or loose, tighten the blade before starting the machine; check whether the blade disc is loose or cracked. If so, please contact after-sales maintenance.

Adjust the wiring method to keep the machine away from dangerous areas.

The machine is automatically mowing.

When the machine starts global mowing, it will first build a map along the line. The blade disc will not be turned on during the map building. When the map building is completed, the blade disc will be turned on and mowing will begin. During the mowing process, the machine will not turn on the blade disc when it passes along the line to reach other areas. When the entire area is mowed, the machine will turn on the blade disc to mow along the line. That is, the machine will only mow the grass on the boundary line in the final stage of the task.

When the grass is relatively high and dense, please set the cutting height to 70mm, and then slowly lower the height later. If the grass is higher than 10cm, please use other tools to cut the grass short first. (If the grass is very high and the cutting height is set to the lowest height, the machine will not be able to cut the grass, triggering the thick grass cleaning logic, automatically lifting the blade, and crossing the thick grass area to ensure that the machine blade will not be blocked and report an error, and complete the work of the entire area as much as possible)

It may be that the positioning signal in area A is abnormal, so the machine temporarily abandons area A and cuts the grass in the new uncut area. Finally, it will go to area A to make up for the cut, so don't worry.

The machine obtains the positioning signal through the boundary line to ensure accurate positioning and can completely cover the entire lawn without missing anything. The mowing process can reach the uncut area more accurately through the boundary line.

90㎡/h is tested in a laboratory test environment with no obstacles of 10*10m. In actual use, the efficiency will vary due to differences in lawn shape.

The blade rotates at high speed to cut the grass and throw it out. The grass clippings will fall along the blade guard above the blade, forming a trail of grass clippings.

The customer should connect the machine via Bluetooth. The app cannot view the map when connecting the machine via Bluetooth; you can re-add the device and select connection to connect the machine via wifi, so that you can view the map As shown below, click skip for Bluetooth connection and click connection for WiFi connection.

The boundary lines entering and leaving the island must be kept at least 20cm apart, please correct the wiring.

It is raining/PIN code locked/machine error/battery is less than 20%/it is already mowing globally/mowing paused/recharging/recharging paused, and the appointment cannot be executed. If it is not the above scenario, please re-add the device to the network to calibrate the machine time.

Re-add the device to the network to calibrate the machine time.

The machine will stop when a fault occurs, and the machine will automatically shut down after 1 hour of standby. Move the machine back to the charging station to charge.

Reasonably wire according to the wiring requirements, and use other tools to weed the grass on the edge.

Remove the fixing screws of the charging electrode, remove the charging electrode, organize the wires, fix them inside the charging electrode, and then install the charging electrode back.

Gently shake the upper shell of the machine to check whether there are grass clippings and other items stuck between the upper shell and the body Restart the machine after troubleshooting and cleaning. If it is still abnormal, please contact the customer service of the purchase channel for after-sales processing.

First turn off the machine to check whether there is any foreign object stuck in the machine disc. If not, it may be that the grass is too thick and dense, causing the disc to not rotate, triggering a blocked error;

For grass over 10cm high, it is recommended that users use other tools to clean it. If using this device, you can first adjust the mowing height to a maximum of 70mm before mowing.

Please take photos of the machine in time, screenshot the app error, and contact the customer service of the purchase channel as soon as possible, provide evidence for after-sales service, and exchange the product.

Please take photos in time, and contact the customer service of the purchase channel as soon as possible, provide evidence for after-sales service, and exchange the product.

Fully charge the machine before using it. The machine will automatically recharge after low power, without manual intervention.

If the user cannot accept it, contact after-sales service to check whether the battery terminal is in poor contact and repair it.

The battery temperature is too high or too low to trigger the charging protection. Turn off the power of the machine and wait for half an hour before turning it on for charging; if it still cannot be charged at normal temperature, contact the customer service of the purchase channel as soon as possible and provide evidence for after-sales service.