ANTHBOT Privacy Policy
Last updated date: [ November 6, 2025]
This Privacy Policy demonstrates how ANTHBOT (“we”, “us” or “our”; the website is operated by respective local entities in different regions, including but not limited to ANTHBOT (SG) PTE. LTD. and ANTHBOT GER GMBH) collects, uses, and shares your personal information when you use our website and our services (collectively, the “services”), and is addressed to individuals we interact with, including customers, visitors to our website, recipients of any of our other products or services (together, “you”).
This Privacy Policy will help you understand the following:
1. HOW WE COLLECT AND USE YOUR INFORMATION
2. COOKIES, BEACONS AND OTHER SIMILAR TECHNOLOGIES
3. HOW WE SHARE AND DISCLOSE YOUR INFORMATION
4. YOUR RIGHT ABOUT YOUR INFORMATION
5. MINOR’S PRIVACY
6. HOW WE PROTECT AND STORE YOUR INFORMATION
7. TRANSFER OF PERSONAL INFORMATION
8. HOW TO CONTACT US
We may update this Privacy Policy from time to time in response to changing legal, technical or business developments. When we update our privacy policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make and as required by applicable laws, such as sending the amended Policy to the email address associated with your account or by posting it on our website prior to its effective date. All changes shall be effective from the date of publication unless otherwise provided. The up-to-date version of the Privacy Policy can be accessed directly via our website at all times. We encourage you to periodically review this page for the latest information on our privacy practices.
Please take a moment to read this Privacy Policy carefully before using our products or services, so that you can fully understand how we collect, use, store, share and transfer your personal information, as well as the ways we provide you to access, update, delete and protect this information, and fully understand and agree to the content herein. You have the right to refuse this Policy, but if you do so, we will not be able to provide you with our products and/or services.
Your agreement to the Policy indicates that you understand that we will collect certain personal information from you in specific service scenarios, but it does not mean that we will collect and process all of the personal information covered herein once you agree to this Policy and use our products and/or services. When it comes to additional business functions that require the processing of your non-essential personal information, we will ask for your consent separately.
Where we provide links to websites of other organisations, this Privacy Policy does not cover how that organisation processes personal information. We encourage you to read the privacy notices on the other websites you visit.
1. HOW WE COLLECT AND USE YOUR INFORMATION
1.1 How we collect personal information
We collect your personal information from our official website, mall, applications, third parties, products you have registered and communications with you. The categories of information we collect include:
1.1.1 Information you provide to us
This includes information you provide when you use our services, including sign up or log in, place an order, subscribe to our newsletter, join an affiliate or reward program, post comments or reviews, seek support, or apply for repair service. This information includes your email address, shipping address, comments and reviews, and other information.
1.1.2 Information from the use of products and services
When you use products and services, some data may be sent to us such as your device name, hardware model, firmware and operating system version, unique device identifiers and IP address/location information. Other times, subject to applicable law and your consent where it’s required, we may collect data based on your activities including your settings and configurations, usage data, and crash or error data. We may also collect information about you through cookies and similar tracking technologies.
1.1.3 Information we received from the third parties
We also obtain information about you from third parties and other sources. For example, we collect information from third parties when you purchase our products through third-party platforms such as Amazon, when you join the affiliate program, and in other scenarios. This information includes your shipping details, your account information in third-party platforms, and other information.
1.1.4 Product tester’s information
When you sign up to become our product/service tester, we may collect information about you. We use this information to invite you to become a tester, and we use your feedback to develop and improve our products and services.
1.2 The content and purpose of personal information collection
The data we collect depends on the products, features and services you use, as well as the scenarios you may use, the programs you participate in and the interactions you have with us. This data can include the following:
1.2.1 Registration, account log-in and verification data
Account information: in order to help you create an account, we collect your name, email address, account username, password and other information used for verification and account access. If you choose to log in using an account on a third-party platform, we will also collect your account information on such third-party platform. If you use other login methods, you permit us to access your email address registered for your third-party account, for the purpose of binding it to your account. For personal information that we need but the third-party cannot provide, we will contact you and ask you to provide it through system prompts or similar means.
Demographic information: in order to determine the products and services available in your country/region, we collect your country, and your preferred language.
Subscription information: in order to send you newsletter and keep you updated, we collect your email address, and your subscription option.
The legal basis for processing the aforementioned data is your consent, as well as the necessity to fulfill or initiate a contractual relationship between you and us and to perform obligations under the contract. If you do not provide the aforementioned information, we will be unable to create an account for you.
1.2.2 Purchase and delivery information
Order information: in order to fulfill the order, we collect information including the items you purchase, the transaction time, the total order amount, the payment information (payment channels, payment account information, billing address).
Delivery information: in order to deliver the product you purchased, we collect your country/region, name, address, city, state, zip code, the phone number, and the shipping method.
Invoice information: If you request to issue an invoice, we will collect the invoice information you provide.
The legal basis for processing the purchase and delivery information is your consent, as well as the necessity to fulfill or initiate a contractual relationship between you and us and to perform obligations under the contract. If you do not provide the aforementioned information, we will be unable to facilitate the purchase process and deliver products you purchased to you.
1.2.3 Rewards information
Point information: in order to manage reward system, we collect information including the task you completed, the points you earned.
Redemption information: to facilitate the reward redemption, we collect information including the redeemed products, the points you used.
The legal basis for processing the reward information is your consent, as well as the necessity to fulfill or initiate a contractual relationship between you and us and to perform obligations under the contract. If you do not provide the aforementioned information, we will be unable to provide the reward and redemption program to you.
1.2.4 Comments and review information
Comment information: when you post comments to our blogs, we collect your name, email address, and the message you submit.
Review information: when you post review of our products, we collect your rating, the title, content, picture/video, YouTube URL, display name, and email address.
You are reminded to abide by the community rules and shall not upload any illegal or objectionable content, including but not limited to images and texts. Furthermore, the review content you post may not contain the personal information of third parties. Should such personal information be included, you shall first obtain the express authorization and consent of the respective individuals.
The legal basis for processing the comment and review information is your consent. If you do not provide the aforementioned information, we will be unable to provide comment and review features to you.
1.2.5 Usage information
Operation information: when you use our services, we keep record of your web log, your operating information of browsing, purchasing and other activities. Operating information we collect including IP address, user agent, operating system, login time, system name, system version, system language, device product name, and device model.
Error reports and performance data: to diagnose the error, we collect the type or severity of the problem, details of the software or hardware related to an error, the contents of files you were using when an error occurred.
The legal basis for processing the aforementioned data is the necessity for security assurance, as well as the pursue of our legitimate interest. Ensuring the secure and stable operation of our website and protecting it from attacks by malicious actors, such as those involved in the dark and gray industries, represents our legitimate and justifiable interests. We confirm that this legitimate interest is beneficial to users and will not have a negative impact on their personal rights and interests.
1.2.6 Products and services information
Product binding information: When you add a device in the App, we will collect its unique identifier(SN) or MAC address, along with other information, and link these details to your App account. Upon your informed consent, we will ask you to provide your WiFi SSID or bluetooth information to connect the device to the internet. When you sign into your account, we may collect information about your session, including a record of your sign-in, date and time, the product you signed into, the number assigned to your account, and a unique identifier assigned to your device, your IP address, etc.
Product and service use information: the features you use, actions you take, and activities you perform. When your device is connected to our services, our services will collect various device event data through the App, such as when the device is used, whether it is turned on or off, and when it is capturing environmental information, motion, battery life or other information. When you set a device scene, we may collect the scene name, conditions, executed actions, and effective period you set.
Lawn zones information: you can use your device to recognize and map your lawn area. Combined with your settings, the device will generate relevant information including a cleaning map, the scope of restricted zones, zonal divisions and charging position. You are permitted to select specific zones to set up mowing tasks. The camera equipped on the lawnmower is designed primarily to implement obstacle avoidance technology and improve mowing efficiency. It neither recognizes nor collects facial features, nor does it perform real-time collection of video data regarding the surrounding environment. Only when your device has a fault that needs repair will we notify you to turn on the log collection function. On such occasions, a small quantity of image data will be collected, which is exclusively used for fault analysis and problem localization. All such image information will be automatically erased within a specified timeframe after being collected.
The legal basis for processing the aforementioned data is your consent, as well as the pursue of our legitimate interest. We confirm that this legitimate interest is beneficial to users and will not have a negative impact on their personal rights and interests.
1.2.7 Support information
Customer service information: you may contact us by email, phone, and live chat, in this process, we collect information about your identity, location, requests and inquiries, and your communication content with us.
Repair information: when you use our repair service, we collect your product’s model and serial number, fault description, and shipping information.
AI customer service：To provide you with more timely and convenient customer service, we have integrated a third-party AI customer service tool into the online support service. When you use the AI customer service, we transfer your inputs to the AI customer service system. Please be assured that we will not use your inputs or your communications with us to train the model that powers the AI customer service.
The legal basis for processing the support information is your consent, as well as the necessity to fulfill or initiate a contractual relationship between you and us and to perform obligations under the contract. If you don’t provide the support information to us, we will be unable to provide customer service and repair service to you.
1.2.8 Non-identifying data
We may also collect and use “non-identifying data”, which is data that cannot be used to identify an individual, such as aggregate data like visits, for the purpose of understanding how users use our website, products and services.
We also determine the purposes and ways in which we collect, use, process, transfer or disclose non-identifying data in accordance with applicable laws. We will take appropriate technical and administrative measures to isolate your personal information and non-identifying data and use them separately. If personal information is mixed with non-identifying data, it will still be regarded as personal information.
1.3 How we use personal information
In order to provide you with the corresponding functions of our products and/or services, we undertake to follow the principle of data minimization when collecting and using your personal information, and not to use your personal information for purposes other than those specified in the Terms of Service and this Policy.
We use the information we collect to operate our business and provide, improve, and personalize our products and services, to send communications, including promotions, security updates, and product information. We use data to provide and improve our products and to perform essential operations. This includes operating and using the products, maintaining and improving their performance, and using data to research, develop new features, and provide customer support. We will always comply with applicable laws and obtain your consent where required.
Example of data usages include:
Process and fulfill your purchases: to deliver the items you ordered, etc.
Provide the product or service: ensure our products operate as intended and expected.
Provide customer support and repair services: to diagnose product problems, repair customers’ devices, and provide other customer care and support services.
Improve product performance: improve our products, add new features or capabilities, report errors, improve security, determine what new features to prioritize, and improve efficiency.
Ensure security, safety and resolve dispute: protect the security and safety of our products and our users, to detect and prevent fraud, and to resolve disputes and enforce our agreements. For example, we may use data to determine which products need security patches or analyze patterns in data that allow us to develop new security features.
Business operations: we may use pseudonymous and aggregated data to create statistics and analysis. For example, financial and product reports are created to analyze performance in a given sector or region.
Marketing communications: when you subscribe to our marketing program, we may send you information about our products and services by email or telephone, including information about new product features, releases, promotions, and announcements. You can opt out at any time by clicking the “unsubscribe” button in the email or by contacting us. Subject to applicable law and your consent where it’s required, we may also use cookies or tracking technology to determine the effectiveness of our communications, for example, to determine, in the aggregate, how many people open our emails. We may also send emails to remind you about items left in your online shopping cart, update you or inquire about a service or repair request, or to tell you that you need to take action to keep your account active. If relevant legal provisions require that your consent must be obtained when conducting the above matters, we will proceed with such matters after obtaining your consent.
Detect, investigate and prevent fraudulent transactions and other illegal activities and protect the rights and property of you and others.
2. COOKIES, BEACONS AND OTHER SIMILAR TECHNOLOGIES
We, as well as certain third parties that provide content, advertising, or other functionality in our services, use cookies, beacons, and other technologies in certain areas of our services.
2.1 Cookies
Cookies are small files that store information on your computer, mobile phone, or other device. They enable the entity that puts the cookie on your device to recognize you across different websites, services, devices, and browsing sessions. You can choose to accept or reject cookies, configure your browser to accept all cookies or reject all cookies, and you can choose to accept some cookies. For detailed information about cookies and related setup operations, please refer to the Cookies Notice in the appendix 1.
2.2 Beacons and Other local storage
We, together with certain third parties, may use other local storage technologies such as Local Shared Objects (also known as Flash cookies) and HTML5 local storage in connection with our services; these technologies, similar to the aforementioned cookies, are stored on your device and can be used to store certain information about your activities and preferences. We and such third parties may also employ technologies called beacons or pixels, which transmit information from your device to a server and are used for various purposes including analyzing the use of our services and, together with cookies, delivering content and ads more relevant to you. By accessing and using our services, you agree to the storage of cookies, other local storage technologies, beacons and related information on your device, and you also consent to us and the aforementioned third parties accessing such cookies, local storage technologies, beacons and information.
3. HOW WE SHARE AND DISCLOSE YOUR INFORMATION
We do not sell your personal information. We will share and disclose your personal information in the following ways:
We may share your personal information with your consent, or to complete a transaction, or provide a product or service you requested or authorized. For example, we share your content with third parties when you tell us to do so, like when you send data to a friend or link accounts with another Service.
We also share personal information among our affiliates, our subsidiaries, and our holding company for the purposes described in this policy and when required by law. These companies will use your personal information in the same manner as we do under this Policy.
We may share personal data with vendors or agents working on our behalf for the purposes described in this Policy only to perform their work. For example, companies hired to provide logistics services, affiliate program service, customer service support and AI chatbot service, assist in protecting and securing our systems and services, data storage or services, website operation services or companies provide certain functions or modules may need to access personal data to provide those functions. We will evaluate the data security capabilities of third-party service providers in advance to ensure that they have the data security capabilities required by laws and regulations, and we will share your personal information with third parties in accordance with the data minimization principle. We will sign data processing agreement with them on the purpose and period of sharing, processing methods, types of personal information and protection measures, and evaluate and monitor their actions to protect your personal information when necessary. These companies must abide by our data protection and security requirements and are not allowed to use personal data they receive from us for any other purpose.
We may also disclose personal data to another company if we plan to merge with or be acquired by that business. This may include any organization involved in a merger, transfer, or sale of our assets or business.
If you post information in public areas in our products and services, like communities, forums, or blogs, it will be available to the public and we may reuse and republish it at our discretion and in line with our terms of use.
When law enforcement authorities, regulatory agencies and other parties collect information for legal reasons, we will disclose the information to them if we believe the disclosure is consistent with the requirements of any applicable law or legal process.
We allow others to provide analytics services for us across the web and in mobile applications. These entities may use cookies, web beacons, device identifiers and other technologies to collect information about your use of the services and other websites and applications, including your IP address, web browser, and other information. We use third-party analytics tool -- Google Analytics to assist us with analyzing and improving our service. Google provides some additional privacy options to protect business’s data. We’ve read and accept updated terms and contractual protections Google made to analytics tool we've used. To select or prevent Google Analytics from using your information for analytics, you may go to https://tools.google.com/dlpage/gaoptout or install the Google Analytics Opt-out Browser Add-on.
Our services may contain links to third-party websites of our network of partners, advertisers, retailers and affiliates, as well as links to websites of third-party organizations within this Privacy Policy. If you follow a link to any of these third-party sites, please be aware that these sites have their own terms of use and privacy policies, and we are not responsible or liable for their services or practices, please review their terms of use and privacy policies before submitting any information to these sites.
4. YOUR RIGHT ABOUT YOUR INFORMATION
You can access, correct and update certain personal information you have provided to us by clicking “My Account” or “My Account-Security” on our website. You have the right to request access to, or copies of your information, and direct us to modify, update, delete, restrict or deactivate certain personal information pertaining to you. You can also request that we remove your personal information from the blog, community forums, or other public areas within our control. In some cases, even if you request to restrict or object to our processing of your personal information, we have the right to refuse your request in accordance with the law. If specific personal information cannot be deleted, we will inform you the reason. Subject to the conditions specified by the competent authorities, you also have the right to request that we transfer your personal information to a designated personal information processor. You also have the right to withdraw your consent in the event that we process your relevant personal data in accordance with your consent.
For the above requirements, you can contact us directly using the live chat feature on our website. We may first ask you to verify your identity and process your request after successful verification to ensure security. We do not charge fees for your reasonable data requests, but we may charge a certain cost for requests that exceed reasonable limits. We have the right to refuse data requests that require complex technical means or affect existing service systems, bring risks or losses to the legitimate rights and interests of others, or are impractical.
If you need to delete your account, please contact us using the live chat feature on our website. Unless otherwise stipulated by laws and regulations, after you delete your account, we will stop providing you with our products and/or services. And delete your personal information at your request.
Please notice, the types of rights regarding personal information vary across jurisdictions due to differences in applicable laws and regulations. For more detailed information about the specific rights and applicable response times, please refer to the Appendix 2.
5. MINOR’S PRIVACY
We attach great importance to the protection of information about Minors. We do not actively provide services to minors. If you are under the age of adults as specified by laws in your jurisdiction and you indeed need to use our products or services according to your requirements, we encourage you to ask your guardian to read this Privacy Policy carefully, and use our products or services, or provide us with your personal data with the consent of your guardian.
If it can be proved that a minor has provided us with personal information without parental or guardian consent, the parent or guardian should contact us to remove the information. You may send your request for erasure in writing to our email address as listed in this Policy.
6. HOW WE PROTECT AND STORE YOUR INFORMATION
6.1 Personal information protection
We are committed to the protection of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized or accidental access, public disclosure, use, modification, damage or loss of your personal information. We will take all reasonably practicable measures, including administrative management, technical support and physical defense measures, to protect your personal information, and will retain your personal information only within the period of time stipulated by laws and regulations.
We classify your personal information based on importance and sensitivity and ensure the highest level of security for your personal information. We ensure that our employees and third-party service providers who have access to your personal information to provide you with our products and services are subject to strict confidentiality obligations. We also regularly review our information collection and physical security measures to prevent any unauthorized access and use.
However, you should understand that communications networks are not completely secure, so we cannot fully guarantee the security or integrity of any personal information transmitted from or to you.
In any case, once a personal information leakage occurs, we will handle it promptly and notify the relevant regulatory authorities of the leakage, or notify the data subject of the personal information leakage in accordance with applicable laws (including your local data protection legislation). At the same time, once you find any abnormalities in your account, such as password tampering, unauthorized login or use by others, please notify us immediately.
6.2 Personal information storage
We will retain your personal information for as long as:
• You use our products or services
• Your account is active
• Needed to provide you services
• We are legally required to resolve disputes, and to enforce our agreements
We will delete your personal data as soon as the reason for storing it no longer applies. The data may remain stored beyond this period if this is provided for due to legal requirements to which we are subject, for example in respect of legal retention or documentation obligations. In such an event, we delete your personal data once the requirements cease to apply.
Your personal data we collect through our website will remain on the server leased by Shopify (located in Ireland, the U.S., and Canada). These information and materials may be sent to, accessed, stored, and displayed in your country, region, or location where we collect information and materials.
7. TRANSFER OF PERSONAL INFORMATION
You acknowledge and agree that we may access and process personal data on a global basis as necessary to provide the products and services, and in particular that personal data may be transferred to and processed by us and other jurisdictions where our affiliates and business partners have operations. Where the legal and data protection compliance requirements may differ from those applicable to your country/region. We are committed to complying with all applicable legal requirements related to the processing and transfer of personal information. If relevant legal provisions require that your consent must be obtained when conducting the above matters, we will proceed with such matters after obtaining your consent.
8. HOW TO CONTACT US
We have appointed a data protection officer to support us in relation to data privacy issues and with whom you can also make contact directly. Our data protection officer is available to you to deal with queries relating to our processing of personal data or to provide other information on data privacy issues. We will respond to your requests within 30 days or as required by the applicable law and regulation in your jurisdiction.
Email: support@anthbot.com
If you are not satisfied with our response, especially if our information processing has harmed your legitimate rights and interests, you can file a complaint to the local competent authorities.
Appendix 1 Cookies Notice
In conjunction with the Terms of Service and Privacy Policy issued by ANTHBOT and its affiliates (collectively referred to as “we”, “us” or “our”), this Notice informs you (hereinafter referred to as the “User”) of the cookies employed by the features and services available on the ANTHBOT website (the “ANTHBOT Platform”).
This Notice shall undergo regular reviews to ensure its content is kept current. Should any modifications be made, the most recent version of this Notice will be published on this page. Where we introduce material changes, we will notify you during your next visit to the ANTHBOT Platform or by other appropriate communication methods.
A. What is cookie & Why do we use cookies
When you visit the Anthbot Platform, it would ask your browser to store a small piece of data (text file), which is called “cookie”, on your device in order to evaluate the performance of the Anthbot Platform and to improve your browsing experience, such as enabling you to navigate between pages efficiently, recording your logins and preferences, etc.
B. What kind of cookies do we use
We use the following categories of cookies:
1. Strictly necessary cookies
Strictly necessary cookies are necessary for Anthbot Platform to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but that will cause some parts of Anthbot Platform to not work. These cookies do not store any personally identifiable information.
2. Performance cookies
Performance cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. If you do not allow these cookies we will not know when you have visited our site and will not be able to monitor its performance.
3. Functional cookies
Functional cookies are used to enhance the services and website performance. The services and functionalities enabled by these cookies support features such as saving shopping cart information and maintaining user session.
4. Advertising Cookies
Advertising Cookies are mainly used for functions such as advertising effect tracking, advertising delivery performance measurement and marketing statistics.
| Categories | Names of Cookies | Data | Functions | Providers |
| Strictly necessary cookies | secure_customer_sig | Encrypts users’ login credentials | Identifies and verifies logged-in customers to maintain session security | Shopify |
| Performance cookies | shopify_y | Unique visitor ID | Analyzes user behavior for store performance optimization | Shopify |
| shopify_s | Session tracking ID | Records user sessions for visitor volume statistics | Shopify | |
| _ga | Unique device/browser ID | Anonymous tracking of user visit activities | Google Analytics | |
| _gid | Session visitor ID | Distinguishes users for traffic analysis | Google Analytics | |
| _gat | Request rate limit | Controls the frequency of analytics requests to prevent server overload | Google Analytics | |
| Functional cookies | cart | Shopping cart ID | Saves shopping cart info to ensure a seamless cross-page shopping experience | Shopify |
| secure_session_id | Session ID | Maintains user sessions and facilitates page navigation | Shopify | |
| Advertising Cookies | orig_referrer | Referral source URL | Records visitor sources for marketing redirection and notification optimization | Shopify |
| _shopify_sa_t | Page visit URL/timestamp | Used for advertising effect tracking and attribution | Shopify | |
| _shopify_sa_p | Product page visit records | Used for ad remarketing and conversion tracking | Shopify | |
| _fbp | Browser ID | Tracks ad delivery and conversions after users visit the website | Meta (Facebook) | |
| fr | Encrypted user/browser ID | Used for Facebook ad targeting and performance measurement | Meta (Facebook) |
D. How to control and delete cookies
1. Cookie settings
You can change your cookie preferences at any time by clicking on “manage preferences” icon on cookies banner. You may tick the categories of cookies you require and untick any previously selected categories. You may need to refresh your page for your settings to take effect.
Alternatively, most web browsers allow some control of most cookies through the browser settings. To control cookies through your browser, follow the instructions usually located within the “Help”, “Tools” or “Edit” menus in your browser. Please note that disabling a cookie or category of cookies does not delete the cookie from your browser unless manually completed through your browser function.
2. Previously Set Cookies
You may delete the data collected through cookies. If cookies are deleted, the information collected prior to your cookie preference changes may still be used. However, we will cease using any disabled cookies to collect further information related to your user experience.
3. Impact on Platform Usage
You can configure your browser to block strictly necessary cookies, but doing so will render certain features of the ANTHBOT Platform inoperable.
You may accept or decline the use of performance cookies or marketing cookies at any time. If you choose to decline performance, advertising, or functional cookies, you will still be able to use the ANTHBOT Platform. That said, your access to some of the Platform’s features and functions may be restricted.
E. Frequency of Updates to This Notice
We may update this Notice periodically, or as required by operational, legal, or regulatory changes, to reflect adjustments to the cookies we use. We therefore recommend that you review this Notice regularly to stay informed about our use of cookies and related technologies. The date at the top of this Notice indicates its most recent update.
F. Contact us
If you have any questions about our use of cookies, please feel free to contact us via email at [support@anthbot.com].
We will respond to your questions, comments or suggestions within 30 days after we receive them and verify your user identity.
Appendix 2 Specific Provision for Different Jurisdictions
EEA
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us using the live chat feature on our website.
Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.
CALIFORNIA, US
California consumers have a right to knowledge, access, correction, and deletion of their personal information under the CCPA and CPRA. California consumers also have a right to opt out of the sale or sharing of their personal information by a business, and a right not to be discriminated against for exercising their California privacy rights.
The following chart describes the categories of personal information that we have collected in the past 12 months and, for each category, the source and purpose for the collection.
| Categories of Consumer’s Personal Information | Fields of Consumer’s Personal Information | Source(s) | Purpose(s) | Disclosures |
| Identifiers | Your name, email, account username | Customer provision | Provide you with product and services | Service providers, affiliates, subsidiaries |
| Commercial information | Subscription status, purchase info, payment, shipping | Customer provision; system-generated | Provide you with product and services | Service providers for logistics, customer support, etc. |
| Biometric information | None | Not applicable | Not applicable | Not applicable |
| Internet activity information | Operation info, performance data, product usage, comments | Customer actions; system-generated | Ensure service stability and security | Service providers, affiliates, subsidiaries |
| Geolocation data | Country/region | Customer provision | Show products available in that country | Not applicable |
| Inference data | Preferred language | Deduced by system | Display language preference | Not applicable |
We do not sell or share the personal information of California consumers as those terms are defined under California law, and do not discriminate in response to privacy rights requests. We also do not use or disclose sensitive personal information for any purposes that would require a user to exercise a right to limit according to California law. We will respond to the consumers’ requests within 45 days.
UK
You may have the following rights in relation to your personal data under the UK GDPR:
Right to obtain information on how we use your personal data, including the purposes for which we use it, with whom we share it, how long we retain it, and so forth;
Right to access to the personal data we hold about you, including receive a copy of your personal data;
Right to have us correct any inaccuracies in the personal data we hold about you (for example, because it is incomplete or out of date);
Right to have us delete (erase) your personal data;
Right to have us transmit the personal data you have provided to us about yourself to a third party;
Right to object to our use of your personal data (for example, for direct marketing);
Right to receive meaningful information about the logic involved in any automated decisions we take about you, and the right to be informed of the significance and the envisaged consequences of that decision;
Right to withdraw any consent you may have given to the collection or use of your personal data; and
Any other right recognized by applicable data protection law.
In addition to the above rights, you may have the right to complain to your local data protection authority, depending on the applicable law. You may also have the right to be notified in the event of a breach leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access to your personal data, depending on applicable law.