Fault Codes and Corresponding Solutions
Pion Series
Error：The device update failed
Please restart the mower and then put it in the docking station. If the error persists, contact after-sales service.
Error：Bumper sensors triggered constantly
Please gently rock the top cover. If it fails, restart the mower and then put it in the docking station. If the error persists, contact after-sales service.
Error：IMU data error
Please remove the obstacles or tap the sensor gently to release it, then press the STOP button and press MOW+ON/OFF to resume mowing. If it fails, restart the mower and then put it in the docking station. If the error persists, contact after-sales service.
Error：CTOF sensor error
Please contact after-sales service.
Error：Mower cannot return to the charging station
Please confirm no obstacles in the path and the charging station is installed on a flat surface. Press the STOP button on the mower, then HOME+ON/OFF to return. If the error persists, Please put it in the docking station manually.
Error：Mower is trapped
Pleass press the STOP button, then put it on boundary wire or and press MOW+ON/OFF to resume mowing
Error：Mower is lifed
Please place the mower on a flat surface and check if the front wheels are stuck, then press the STOP button and press MOW+ON/OFF to resume mowing. If it fails, restart the mower and then put it in the charging station. If this happens frequently, contact after-sales service.
Error：Mower has turned over
Please place it in the proper position and put it back in the boundary or charging station. Press the STOP button on the mower, and then press MOW+OK to resume mowing. Please set the area where the mower turns over frequently as an off-limit island.
Error：Mower is not started on the dock or boundary wire
Please relocate the mower on the boundary or the docking station, press the STOP button to clean error code, Press MOW+ON/OFF to start mowing.
Error：Mower has collisions on mapping
"Please clear obstacles on the boundary, then move mower to the docking station and press the STOP button to clean error code, Press MOW+ON/OFF to start mowing again.Please check is the docking station set right(the left side of docking station need to be in the mowing area)."
Error：Mower is at tilt over limit
Please place it in the proper position and put it back in the boundary or charging station. Press the STOP button on the mower, and then press MOW+OK to resume mowing. Please set the area where the mower turns tilt over 24° as an off-limit island.
Error：Cutting motor error
Please keep the mower still, and try to restart the mower. If the error persists, contact after-sales service.
Error：Cutting motor error
Please press the STOP button on the mower. If the error persists, contact after-sales service.
Error：Cutting motor stall protection
For your safety, power off the mower first.
1. Check if the blade disc is stuck, remove the foreign objects.
2. Check if the grass is too thick and dense, cut your lawn to a height of no more than 7 cm. Restart the mower and resume mowing. If the error persists, contact after-sales service."
Error：Left wheel motor error
Please press the STOP button on the mower. If the error persists, contact after-sales service.
Error：Left wheel motor stall protection
Please check if the left wheel is stuck. Remove the foreign objects, then press the STOP button on the mower and press MOW+ON/OFF to resume mowing. If the error persists, contact after-sales service.
Error：Left wheel motor error
Please press the STOP button on the mower and press and hold on ON/OFF 3s to shut down the robot, then put it on the docking station, restart the mowing task. If the error persists, contact after-sales service.
Error：Right wheel motor error
Please press the STOP button on the mower. If the error persists, contact after-sales service.
Error：Right wheel motor stall protection
Please check if the right wheel is stuck. Remove the foreign objects, then press the STOP button on the mower and press MOW+ON/OFF to resume mowing. If the error persists, contact after-sales service.
Error：Right wheel motor error
Please press the STOP button on the mower and press and hold on ON/OFF 3s to shut down the robot, then put it on the docking station, restart the mowing task. If the error persists, contact after-sales service.
Error：Battery error
Please restart the mower and then put it in the docking station. If the error persists, contact after-sales service.
Error：Battery overvoltage protection
Please press the STOP button on the mower. If the error persists, disconnect the mower from the charging station, and contact after-sales service. Do not disassemble the battery pack and make sure to use a genuine battery.
Error：Battery undervoltage protection
The battery is over-discharged and needs to be charged. If the battery temperature is lower than 0 degrees or higher than 45 degrees, wait for the temperature to return to above 5 degrees or below 44 degrees before charging. After charging to 60% power, press the STOP button to clear it. If the error persists, disconnect the mower from the charging station, and contact after-sales service. Do not disassemble the battery pack and make sure to use a genuine battery.
Error：Battery over-temperature protection
Place the mower in a warm environment (operating temperature: 0~40 degrees Celsius), then press the STOP button on the mower. If the error persists, contact after-sales service. Do not disassemble the battery pack and make sure to use a genuine battery.
Error：The docking station communication error
Please re-plug the docking station into the power supply, then press the STOP button on the mower. If the error persists, contact after-sales service.
Error：The boundary wire break
Please put the mower in the docking station, according the broken point position showed on the anthbot APP device page to find and fix it.
Error：The mower out of boundary
Please put the mower in the boundary area, then adjust the boundary wire laying where the mower go out frequently.
Error：The mower mapped failed
Please adjust the boundary wire laying refer to Quick Start Guide, eg. The docking station need to be set on flat lawn、the boundary wire need to be laid under 15% slope...
Error：The boundary wine length or working area are overlimit
Please adjust the boundary wire laying to decrease the boundary wire length.
Error：The Metal nails are pinned abnormally.
Please re-pin the metal nails, or move the docking station to different place, ensure the nails sink into soil.
Error：The docking station update failed
Please restart the mower and then put it in the docking station. If the error persists, contact after-sales service.
Error：No boundary wire
Please lay and connect the boundary wires correctly before trying again.
Error：Factory reset failed
Please restart the mower and then put it in the docking station. If the error persists, contact after-sales service.
Error：The device update failed
Please restart the mower and then put it in the docking station. If the error persists, contact after-sales service.
Error：Bumper sensors triggered constantly
Please gently rock the top cover. If it fails, restart the mower and then put it in the docking station. If the error persists, contact after-sales service.
Error：IMU data error
Please remove the obstacles or tap the sensor gently to release it, then press the STOP button and press MOW+ON/OFF to resume mowing. If it fails, restart the mower and then put it in the docking station. If the error persists, contact after-sales service.
Error：CTOF sensor error
Please contact after-sales service.
Error：Mower cannot return to the charging station
Please confirm no obstacles in the path and the charging station is installed on a flat surface. Press the STOP button on the mower, then HOME+ON/OFF to return. If the error persists, Please put it in the docking station manually.
Error：Mower is trapped
Pleass press the STOP button, then put it on boundary wire or and press MOW+ON/OFF to resume mowing
Error：Mower is lifed
Please place the mower on a flat surface and check if the front wheels are stuck, then press the STOP button and press MOW+ON/OFF to resume mowing. If it fails, restart the mower and then put it in the charging station. If this happens frequently, contact after-sales service.
Error：Mower has turned over
Please place it in the proper position and put it back in the boundary or charging station. Press the STOP button on the mower, and then press MOW+OK to resume mowing. Please set the area where the mower turns over frequently as an off-limit island.
Error：Mower is not started on the dock or boundary wire
Please relocate the mower on the boundary or the docking station, press the STOP button to clean error code, Press MOW+ON/OFF to start mowing.
Error：Mower has collisions on mapping
"Please clear obstacles on the boundary, then move mower to the docking station and press the STOP button to clean error code, Press MOW+ON/OFF to start mowing again.Please check is the docking station set right(the left side of docking station need to be in the mowing area)."
Error：Mower is at tilt over limit
Please place it in the proper position and put it back in the boundary or charging station. Press the STOP button on the mower, and then press MOW+OK to resume mowing. Please set the area where the mower turns tilt over 24° as an off-limit island.
Error：Cutting motor error
Please keep the mower still, and try to restart the mower. If the error persists, contact after-sales service.
Error：Cutting motor error
Please press the STOP button on the mower. If the error persists, contact after-sales service.
Error：Cutting motor stall protection
For your safety, power off the mower first.
1. Check if the blade disc is stuck, remove the foreign objects.
2. Check if the grass is too thick and dense, cut your lawn to a height of no more than 7 cm. Restart the mower and resume mowing. If the error persists, contact after-sales service."
Error：Left wheel motor error
Please press the STOP button on the mower. If the error persists, contact after-sales service.
Error：Left wheel motor stall protection
Please check if the left wheel is stuck. Remove the foreign objects, then press the STOP button on the mower and press MOW+ON/OFF to resume mowing. If the error persists, contact after-sales service.
Error：Left wheel motor error
Please press the STOP button on the mower and press and hold on ON/OFF 3s to shut down the robot, then put it on the docking station, restart the mowing task. If the error persists, contact after-sales service.
Error：Right wheel motor error
Please press the STOP button on the mower. If the error persists, contact after-sales service.
Error：Right wheel motor stall protection
Please check if the right wheel is stuck. Remove the foreign objects, then press the STOP button on the mower and press MOW+ON/OFF to resume mowing. If the error persists, contact after-sales service.
Error：Right wheel motor error
Please press the STOP button on the mower and press and hold on ON/OFF 3s to shut down the robot, then put it on the docking station, restart the mowing task. If the error persists, contact after-sales service.
Error：Battery error
Please restart the mower and then put it in the docking station. If the error persists, contact after-sales service.
Error：Battery overvoltage protection
Please press the STOP button on the mower. If the error persists, disconnect the mower from the charging station, and contact after-sales service. Do not disassemble the battery pack and make sure to use a genuine battery.
Error：Battery undervoltage protection
The battery is over-discharged and needs to be charged. If the battery temperature is lower than 0 degrees or higher than 45 degrees, wait for the temperature to return to above 5 degrees or below 44 degrees before charging. After charging to 60% power, press the STOP button to clear it. If the error persists, disconnect the mower from the charging station, and contact after-sales service. Do not disassemble the battery pack and make sure to use a genuine battery.
Error：Battery over-temperature protection
Place the mower in a warm environment (operating temperature: 0~40 degrees Celsius), then press the STOP button on the mower. If the error persists, contact after-sales service. Do not disassemble the battery pack and make sure to use a genuine battery.
Error：The docking station communication error
Please re-plug the docking station into the power supply, then press the STOP button on the mower. If the error persists, contact after-sales service.
Error：The boundary wire break
Please put the mower in the docking station, according the broken point position showed on the anthbot APP device page to find and fix it.
Error：The mower out of boundary
Please put the mower in the boundary area, then adjust the boundary wire laying where the mower go out frequently.
Error：The mower mapped failed
Please adjust the boundary wire laying refer to Quick Start Guide, eg. The docking station need to be set on flat lawn、the boundary wire need to be laid under 15% slope...
Error：The boundary wine length or working area are overlimit
Please adjust the boundary wire laying to decrease the boundary wire length.
Error：The Metal nails are pinned abnormally.
Please re-pin the metal nails, or move the docking station to different place, ensure the nails sink into soil.
Error：The docking station update failed
Please restart the mower and then put it in the docking station. If the error persists, contact after-sales service.
Error：No boundary wire
Please lay and connect the boundary wires correctly before trying again.
Error：Factory reset failed
Please restart the mower and then put it in the docking station. If the error persists, contact after-sales service.
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