Q1: What are the available payment options, and is it possible to pay in installments?
A: Our website offers a variety of payment options, including PayPal, various credit cards, Apple Pay and Google Pay. You can choose the usual payment methods.

Q2: Failed Payment
A: The following steps may help to resolve the issue:
1. Update your billing address: Ensure that the billing address you entered during the payment process matches the address associated with your payment card.
2. Check your shipping address: Make sure there are no abbreviations or errors in your shipping address that could cause issues.
3. Try a different payment card: If you have another payment card available, try using it to see if the payment goes through.
4. Clear browser cache: Clear your browser cache before attempting the payment again. If you have followed these steps and are still experiencing payment failure, we recommend contacting your bank for further assistance.

Q3: My card has been charged, but I have not received the order confirmation email.
A: You can check the order history and order number within "My account". The email may have been filtered to your spam folder.

Q1: Change/add products to the original order
A: If the order has been confirmed and shipped, we cannot change the content of your order. If the order has not been shipped, you can contact our customer service to change the order for you.

Q2: Can I cancel my order?
A: If your order has not been confirmed or shipped, you can contact customer service to cancel the order. Once the order is confirmed and shipped, we will not be able to make any changes to it. If you still want to cancel the order, you can choose to refuse to receive the goods. Please note that in the case of non-defective returns, you will be responsible for the round-trip shipping costs.

Q1: Abnormal order delivery status.
A: If your order has not been shipped, please check the estimated delivery date (ETD) in the order confirmation email, and we arrange the delivery according to this date. If it is overdue, it may be out of stock, etc. You can contact our customer service to inquire about the detailed status of the package.
If your package has been shipped, you can check your package status here >> tracking, and the shipping status update may be delayed, especially during cross-border transportation or handover to logistics companies.

Q2: My area is not within the delivery range of the store. How can I buy a lawn mower?
A: The delivery range that the store cannot choose is generally not available for purchase.
But you can contact our customer service to check whether there is a dealer store available near you.